HDLive - Proactive System
Monitoring Tool

As you’ll find out once you start working with TheHelpDesk.com, we are friendly, easygoing -- dare we say fun -- IT people. But make no mistake: we take our work for you very seriously. As your IT team, we carry the responsibility of maintaining what can be considered the very lifeline of your company. This makes us ultimately accountable for sticking to your budget, for status reporting and corporate IT compliance.

We’re able to carry this significant load for you because we rely on a complete, secure and reliable IT Systems Management Solution. One that meets your needs today and provides the scalability you need for tomorrow.

HDlive is our solution for automating recurring IT tasks. Using HDLive, we can offer extended service capabilities with better service delivery. And, with optional configurations, maximum scalability and multiple domain capabilities, companies of all sizes – which includes yours -- can experience the rewards of IT automation.

Below is the list of comprehensive features bundled into this robust management platform.

  • Antimalware -- HDLive’s Antimalware utilizes technologies that are designed to quickly detect, destroy, and prevent malware while leveraging the automation capabilities of the HDLive framework.
  • Antivirus -- HDLive’s Antivirus for Windows workstations and servers provides complete endpoint protection from dangerous attacks and malicious software all managed proactively – so you don’t have to.
  • Audit and Inventory -- Performs fast, accurate and up-to-date audit and inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN and Internet.
  • Backup -- Experience the power of HDBackup. Implements real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.
  • Desktop Migration -- Automates the backup and collection of user settings with desktop computer migration. Redirect them to another machine and have them working with the same settings as before.
  • Desktop Policy Management -- Manages the end user experience with desktop policy management, complete with interface options to hardware configuration, and everything in between.
  • Imaging and Deployment -- Captures complete computer system images into image repositories. Manage and deploy those images to targeted machines.
  • Mobile Device Management -- Conducts all management functions of mobile devices from the same framework as desktops, laptops and servers for consistent IT systems management across the entire organization.
  • Monitor -- Implements proactive, user-defined network monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.
  • Network Monitor -- The number of users that run into a problem on critical systems increases exponentially with time. Early warning and automatic resolution potentially eliminates user downtime.
  • Patch Management -- Through HDLive's patch module, automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.
  • Remote Access -- Live Connect provides a single machine interface to gives us full control with minimal end user interruption.
  • Software Deployment -- Provides the ability to completely automate the deployment and update process of software on a scheduled basis across multiple domains and remote computers.